Classic Pools designs and builds custom, in-ground swimming pools and spas for residential and commercial clients throughout nine Bay Area counties. The family-owned and operated company also performs pool remodeling and renovation work, from pool resurfacing and reshaping to adding features like spas, waterfalls, covers and ponds. Additionally, the company has a special expertise in hillside or “tough site” projects, and it’s also able to build pools for commercial establishments like apartments and health clubs.
Classic Pools’ customers appreciate its ability to handle their projects from start to finish, as well as deal confidently with unforeseen complications. With pool construction, there are many variables to be taken into account, as well as unexpected issues that come up, so it’s important that a contractor knows how to manage these. By being upfront with customers and proactively addressing any problems, Classic Pools is able to give them reassurance that they’re in good hands.
In addition to handling its customers’ needs throughout the building process, Classic Pools remains responsive long after the fact. If there’s a need or problem that arises down the road, customers can call and Classic Pools will do what they can to help them, whether directly or by referring them to the right resources.
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for swimming pool contractors that have earned the prestigious Diamond Certified award. For Classic Pools, the key to achieving and maintaining high levels of customer satisfaction is simple: take a hands-on approach to every project in order to provide the client with a final product that meets their expectations.